FAQs

A preview is generated instantly as you are edit with the added option to download a PDF proof at anytime. Once you are happy with the final proof it can be added to the basket for purchase and printing.

Register a free account to save designs and simply log back in to continue with your order (no payment required).

A proof sample of your card will be available for download at anytime during the process in a PDF format. Once downlioaded you can share with family & friends for imput & proofing.

There is no limit to the number of products you can customise and order.

Log into your account, go to My Orders and place a re-order.

We start to process your order immediately after payment. This means that unfortunately we’re unable to cancel or make changes to your order once you’ve checked out, so be sure to double check for any mistakes before you pay. No refunds will be offered for any canellation requests. Change requests are often not possible, however if we are able to intervene with the production process and recall your order, there is minimum charge of €60.

We start to process your order immediately after payment. This means that unfortunately we’re unable to cancel or make changes to your order once you’ve checked out, so be sure to double check for any mistakes before you pay.

Our Hire A Designer service is available from €25 (per product type) which will include providing a personalised design proof & free revisions. This service can selected during order placement.

Our Hire A Designer service is available from €25 (per product type) which will include providing a personalised design proof & free revisions. This service can selected during order placement and you will be required to supply the card content.

Select the Hire A Designer option on the product page and you will be directed to an order form requesting the contents of the cards instead.

A design proof will normally be emailed on the next working day for either changes or approval to print.

Unlimited text changes and 1 replacement photo can be requested within 3 emails requests. In our experience most orders are finalised for print within 1 email request. However if after 3 design proofs have been submitted there will be a small charge of €10 per set of changes.

Yes, we allow for 1 free replacement photo, thereafter there is a small charge of €5. It is advisable that you select your best option before placing the order.

Unfortunately we would be unable access or step in to complete your online design since we work on a different design platform.

Our cards are printed on high quality materials which achieve vibrant colours to help enhance photos. We use 350gsm which is the most commonly used weight of board, flexible and bends easily but it will not fold unless it has been creased. 

Our memorial cards, wallet cards & bookmarks are printed on high quality materials which achieve vibrant colours to help enhance photos. As a finishing touch a coat of smooth gloss laminate is added to help achieve longer-lasting quality results.

White envelopes are available to purchase with both folding memorial cards and thank you cards. 

Get in touch with our customer services team who will quickly look into the matter.

We request any issues be reported immediately in writing only as this will help us to keep a record of all matters until the issue is resolved. Please be aware we may request you return the cards for inspection purposes, however we will be working as quickly as possible to help with your order.

We request any issues be reported immediately in writing only as this will help us to keep a record of all matters until the issue is resolved. Please be aware we may request you return the cards for inspection purposes, however we will be working as quickly as possible to help with your order.

Hire A Designer; These orders can be cancelled within 30 minutes of order placement and provided that no design process has commenced. 

Design Online Orders; We start to process your order immediately after payment. This means that unfortunately we’re unable to cancel or make changes to your order once you’ve checked out, so be sure to double check for any mistakes before you pay.

In line with print industry practices, our design copyright is printed on all cards as standard. However at a customers request it can be removed prior to order approval.

Our monitors and printing machinery are calibrated to closely match our stock images. Different computer screens, operating systems, and even different web browsers have different color characteristics, so it’s just about impossible to get a given color to look the same on every screen.You can get much more consistent results by calibrating your display, but this will only improve your situation — the colors that others see will still be different from what you see.

This is because screens & printed images are fundamentally different things. A screen displays images by directly emitting light while a print reflects the ambient light.

Express Print options from 5 working days dispatch will available during the ordering process. 

Yes, we strongly suggest providing a suitable high resolution photograph 300 dpi or above for best print results. It's easy to check the properties of any photo, if you are still unsure then feel free to email us for advice prior to placing an order.

You are welcome to use your own poems, prayers or text. For Hire A designer orders all text will need to be supplied in a written format.

Yes, when using images that are of suitable size & quality you create a custom design. See examples in the Bespoke Design category on our website.