We have listed the most commonly asked questions, however if you need further assistance then feel free to contact us at info@memorialcardshop.co.uk. We have an extensive range of beautiful designs including Folding Memorial Cards, Memorial Bookmarks, Memorial Prayer Cards, Memorial Wallet Cards, Acknowledgment Cards which can be personalised with photographs and your own text.

GENERAL QUESTIONS

1. How can I place an order?


2. Why can't I view a live design proof?


3. Can I change the product/s ordered?


4. Will you crop my photo supplied?


5. Is the quality of the photo I supply important?


6. Can I provide my own poems or prayers?


7. Can you create a custom design using my own images?


8. I need my order urgently, can you help?


9. What card sizes & finishes are available?


10. Can I see physical samples of your cards?


11. Will I get to see a design proof of my chosen products?


ORDER RELATED QUESTIONS

12. How soon will I receive my design proof sample?


13. Can I make further changes once I receive my design proof sample?


14. Can I change the product ordered?


15. Can I change the original photo supplied?


16. When will I receive my order?


17. Can I order further reprints?


CUSTOMER SERVICE QUESTIONS

18. What if my order has not arrived?


19. What happens if I notice any issues with my order upon arrival?


20. What if there is a printed error on the cards received?


21. Can I cancel my order?


22. Will Memorial Card Shop copyright be printed on my cards?


23. Will printed card colours match my screen colours?


24. Can I still make changes once the proof is approved?


25. Why does my printed photo not look like my on screen proof?